The Postal Service is deploying new software to make it easier for employees to serve customers at retail locations.
More than 17,700 sites will receive the new Retail Systems Software (RSS), which replaces Point of Sale (POS) One software. RSS offers improved data recovery, easier access to top transaction functions and reduced training time.
“This system allows the Postal Service to be flexible and adaptable to the consumer’s evolving needs while helping to reduce costs,” said Retail and Customer Service Operations VP Kelly Sigmon.
RSS is part of the Postal Service’s broader effort to invest in technology and provide employees with more tools to better serve customers.
The deployment will occur in two phases: February through July and June through November. About 400 Post Offices received RSS upgrades last year.
RSS coordinators have been appointed in each district to assist field users during the transition.
The Customer Services Operations and Retail site offers more information on RSS, including a complete deployment schedule.