The Postal Service recently honored four employees for their work in ensuring Freedom of Information Act (FOIA) requests are addressed promptly.
Under the 1966 law, the general public, the media and government entities can request documents, emails and more from federal agencies.
- Jacqueline Glenn, a Consumer and Industry Affairs (CIA) contact manager, was cited for providing excellent customer service while consistently meeting tight deadlines.
- Kathy Kikel, a Hotline and Information Management program analyst, was recognized for handling complex FOIA requests and providing statistical support for the chief FOIA officer.
- Karen Kucharczyk, a CIA contact manager, was honored for ensuring customers received timely and accurate responses to FOIA requests.
- Kiewah Mui, a CIA contact manager, was commended for drafting meticulous responses to FOIA requests, reducing customer complaints and appeals.
“These honorees made exceptional efforts to ensure the timeliness and quality of FOIA responses,” said Associate General Counsel Michael Elston, who serves as chief FOIA officer.
USPS receives more than 2,000 FOIA requests annually.
The quarterly awards are part of a broader organizational effort to strengthen the Postal Service’s compliance with its FOIA obligations.