Hiram, OH, Retail Associate Starleen Schwan was helping a customer recently when the woman’s speech became slurred and she started experiencing difficulty filling out a form.
Schwan remembered the acronym FAST — face, arms, speech, time — which helped her realize the woman was suffering a stroke.
After calling 911, Schwan contacted the woman’s husband.
The customer, Anne Collin, was airlifted to a hospital and treated. A few days after her release, she returned to the Post Office to thank Schwan for helping to save her life.