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Customer praises helpful employees

Kris Robak, a network specialist, and bulk mail technicians Cynthia Turner and Gary Granning made a positive impression on a customer recently.
Kris Robak, a network specialist, and bulk mail technicians Cynthia Turner and Gary Granning made a positive impression on a customer recently.

A customer in Waite Park, MN, recently sang the praises of three Postal Service employees who helped her when she thought she lost a large envelope filled with checks.

The woman intended to deposit the checks, but feared she might have dropped the envelope in a mailbox by accident.

The customer was distraught, so the three employees investigated and determined the envelope was not in the mail. She eventually found it wedged under a seat in her car.

The woman later sent a thank-you note to the Post Office praising the employees as “the most pleasant people in the world.”

She couldn’t remember their names, so she described them: “a tall, dark and handsome [man who was] helpful and reassuring and gallant;” a “lady [with a] cute short haircut [and] large beautiful eyes;” and a man with “great salt and pepper hair [and] trendy spectacles.”

Post Office Operations Manager Marty Brumbaugh figured out the “pleasant people” were Kris Robak, a network specialist, and bulk mail technicians Cynthia Turner and Gary Granning.

“These three definitely made a positive impression on her,” he said.

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