Retail associates are expressing their commitment to the new #PostalProud initiative to promote good customer service.
The latest effort highlights six “retail moments that matter,” including making a good first impression and recommending products and services that meet customers’ needs.
“Our employees are embracing the initiative and see value in the #PostalProud talks, which break it down and really touch on what is important,” said Ohio Valley District Acting Retail Manager Nancy Zinsmeister.
Each retail moment shapes a customer’s experience.
“Every day, we give our customers the most helpful and professional service possible,” said Laytonville, CA, Retail Associate Marcy Wright.
#PostalProud began last year and initially focused on delivery employees. The movement has since expanded throughout USPS.
Karen Cantillo, a retail associate in Monroe, CT, is pleased to see retail employees included.
“I show my customers that I love my job,” she said. “I help them with whatever they need and as fast as I can so they don’t have to wait in line long.”
Zinsmeister believes continued service like this is key to the organization’s success.
“If we do these simple things all the time, it will help to keep our customers coming back,” she said.