The Postal Service is “delivering great results” for its customers, Chief Operating Officer Dave Williams told employees last week.
“We’ve got a tremendous amount of momentum on our side. We’re getting better week over week, which is inspiring,” Williams said.
Other topics addressed:
• Employee development. USPS is focused on developing its next generation of leaders, which Williams called a top priority.
“We’ve got to take responsibility of our personal development and we’ve got to take responsibility to develop others,” Williams said.
• Revenue generation. Although USPS has many financial challenges that are beyond management’s control, revenue generation is not one of them.
“We can control the revenue we bring into the system — and how we keep that revenue is by providing great service and becoming more efficient,” he said.
• Customer service. Employees must ensure every customer has an excellent experience.
“Everything we do has to provide value for our customers. And when we do that, and they have a great experience, it’s what will set us apart from our competitors,” Williams said.