District managers say two “P’s” — processes and people — helped USPS improve First-Class Mail performance during the third quarter.
The First-Class Mail national composite score increased more than six percentage points during the April 1-June 30 period. Thirty-seven of the 67 districts beat the national target.
Todd Hawkins, district manager for top-ranked Greater Indiana District, said effective processes are one key to success.
“It all hinges on timely clearance, quality processes and scanning,” he said.
In second-ranked Oklahoma District, managers said employee engagement also plays an important role.
“The pride our employees take in their work reflects the service we are able to give to our customers,” said Mike Melendrez, senior plant manager.
- Watch the data. Greater Indiana monitors Commercial First-Class Mail data to quickly identify and fix irregularities.
- Stay current. Each quarter, Greater Indiana reviews agreements with customers and suppliers to ensure needed changes aren’t overlooked.
- Huddle up. Oklahoma uses “huddle boards” — whiteboards where managers and employees gather to share daily operational expectations, exchange ideas and solicit feedback.
The composite score measures on-time deliveries and other service standards for First-Class Mail, which includes envelopes, lightweight packages and other categories.