Happy returns

Julie Bornstein, Stitch Fix’s chief operating officer, discusses the company’s relationship with USPS in a new video.

A popular online personal styling service, Stitch Fix, is relying on USPS to handle its returns business.

The San Francisco-based company provides customized styling options for customers across the nation. Clients share their preferences, and Stitch Fix stylists hand-pick clothing to be delivered to their door.

Customers buy what they like and send back the rest.

“The fact that it is so seamless to be able to return it has been such a critical part for our clients,” Stitch Fix’s chief operating officer, Julie Bornstein, says in a new video from the Postal Service.

The 1-minute, 35-second segment is the second installment in the “In Conversation With” series, which highlights USPS business customers.

The Postal Service’s ability to make returns hassle-free has contributed to Stitch Fix’s success, according to Bornstein.

“We made that part of the process super easy, and for us that meant USPS,” she says.

The video is available on the Postal Service’s YouTube channel. Some employees may be unable to watch external videos on postal computers.