Customers across the nation turned to the Postal Service to handle their holiday needs Dec. 19, which was expected to be the year’s busiest mailing and shipping day.
Approximately 611 million cards, letters and packages were expected to be processed, and about 12 million customers were expected to visit the nation’s 31,000 Post Offices and usps.com.
Employees were prepared for the surge.
“We’ve had a line since we opened, but we’ve been able to move our customers through their transactions quickly and keep everyone happy,” said Dearborn, MI, Retail Associate Marianne McKinney.
This year, employees say they’ve focused on following the #PostalProud “retail moments that matter” principles, including keeping lobbies clean and orderly, and using mobile Point of Sale (mPOS) devices to keep lines moving.
“Whenever there is an opportunity to work with the mPOS, I grab it,” said Boulder, CO, Retail Associate Kimberly Woods. “I love being able to walk around … and interact with customers in a different way.”
These efforts weren’t lost on the public.
One example: As Dec. 19 approached, several customers took to Facebook to praise Williamstown, NJ, Retail Associate Charles Dickerson.
“It’s a true breath of fresh air to deal with happy people that are willing to help,” one customer wrote. “Go visit him today. He’s amazing.”