Every year brings opportunities for USPS to demonstrate exceptional customer service — and 2016 was no different.
It was also a year for special service.
For example, after a Sioux Falls, SD, employee discovered a 58-year-old letter that was written by a woman who recently died, Dakotas District Manager Doug Stephens and Sr. Plant Manager Marty Chavez hand-delivered the message to her sister.
Elsewhere, Shane Roush, a customer services supervisor in Athens, OH, and Brandon Cheek, a retail associate in Santa Barbara, CA, fulfilled a French child’s request for U.S. stamps.
Customers noticed exemplary employees.
“That’s what I’m here for — to serve the customers and treat them like family,” Williams said.
The Link archive has more stories of employees serving customers this year.