More than 460 teams across the nation have earned “certified engaged team” status from USPS after demonstrating, through the Postal Pulse employee survey, their success in creating positive workplace environments.
The survey measures engagement, including whether team managers regularly conduct one-on-one meetings with employees to set expectations, recognize their performance and explain how each employee contributes to the team’s success.
“Each of these teams has demonstrated excellence,” Employee Engagement Executive Director Kelvin Williams said. “Their managers constantly seek opportunities to speak with employees and show them that their opinions are valued.”
The benefits of having an engaged team include higher employee performance, improved employee retention and greater customer satisfaction, Williams said.
More than 50,000 teams were considered for certification.
The 469 teams that received this status met multiple criteria, including having more than 75 percent of their team members participate in the most recent Postal Pulse survey.
Teams seeking certification must also complete Creating an Engaging Workplace at USPS. The course number in the Learning Management System is 10025452.
The Employee Engagement LiteBlue site has additional information.