Teach them well

Norma Ochoa trains a new carrier

Norma Ochoa understands the benefits of performing the job you train others to do.

The White Plains, NY, letter carrier has been involved in Westchester District’s peer training program for seven years, building a rapport with the new city carrier assistants (CCAs) she trains.

“I am going to tell you what I want you to do. I am going to show you what I want you to do. And last, I am going to see if you are doing it right,” she said.

Ochoa, an on-the-job instructor and master trainer, is part of the Postal Service’s efforts to strengthen workforce development.

She ensures new hires receive training that includes a three-day orientation, driving certification and a “shadow day” where veteran employees show them how work is performed.

Training others helps Ochoa in her own delivery role.

“My goal is to keep going in the Post Office, keep learning and being more knowledgeable,” she said.

Ochoa urges managers and supervisors to reinforce what is taught at the academy.

“A CCA needs to feel that this is an important job and that their performance is vital for the office,” she said.