More USPS teams have created positive workplace environments during the past year, according to the results of the latest Postal Pulse survey.
Almost 540 teams earned “certified engaged” status during the survey, which concluded in September. This is a 14.7 percent increase from the number of certified teams identified during the previous survey in October 2016.
“We’re thrilled to recognize these truly engaged teams within the organization,” Employee Engagement Executive Director Kelvin Williams said. “These employees are involved in, enthusiastic about and committed to their work. That adds tremendous value to the customer experience.”
Teams must meet multiple criteria to receive certified engaged status, including having at least 75 percent of their team members participate in the most recent Postal Pulse survey.
The survey measures engagement, including whether team managers regularly conduct one-on-one meetings with employees to set expectations, recognize their performance and explain how each employee contributes to the team’s success.
The most recent survey showed 23 percent of respondents identified themselves as engaged, up from 22 percent last year and 17 percent in 2015.
The Employee Engagement LiteBlue site has additional information.