PMG Megan J. Brennan discusses service and financial results, the holiday mailing and shipping season, and other topics in her latest “Business Focus” video.
Employees are delivering strong service and improving customers’ experiences, the PMG reports.
“I would like to thank those of you on the front lines for your dedication to our customers,” she says.
Brennan also reviews the Postal Service’s latest financial results, including rising package volumes. However, she notes this growth isn’t enough to offset continuing declines in mail volumes.
“It’s why we need to continue to improve the customer experience for the sender and receiver,” she says, citing Informed Delivery as one innovation that is helping USPS serve consumers in new ways.
The PMG also discusses other efforts to improve the organization’s financial health, including adjusting processing and delivery capacity to correspond with current volumes and adjusting staffing and scheduling to match workload.
In addition to management’s actions to control costs, optimize the postal network and enhance USPS products and services, returning the organization to financial stability requires legislative reform and a better pricing system from postal regulators, she says.
The video also includes an overview of USPS holiday preparations, including the organization’s investments in new package processing equipment.
“Your efforts matter to our customers and the communities we serve,” the PMG says.