A new video explains how PS Form 3849 has been updated with a simpler format with additional instructions for letter carriers, retail associates and customers.
Postal Service employees are required to leave the redesigned form, now called We ReDeliver for You!, when they are unable to deliver packages and other mailpieces.
The 1-minute, 30-second segment shows how customers can use smartphones and internet-enabled tablets to scan the form’s QR code to schedule a redelivery.
Additionally, the video shows how customers can sign up for Informed Delivery to manage redeliveries.