Informed intros

Customer reads mail

Beginning Feb. 16, the Postal Service will mail a welcome letter to every individual who signs up for Informed Delivery.

The letter explains the benefits of Informed Delivery, a free feature that allows users to digitally preview their incoming mail and manage their packages from a computer, tablet or mobile device.

Each letter includes the recipient’s name and a partially obscured email address or the username for his or her Informed Delivery account. This adds a second layer of authentication and protection for the consumer.

If someone receives a letter and he or she doesn’t recognize the user information, the letter contains instructions on how to deactivate the account.

Employees who receive questions from customers about deactivating an account should encourage them to follow the instructions in their letter or review the FAQs on, which have additional details.

The Informed Delivery Blue and LiteBlue pages have general information about the feature.