The Postal Service has improved the letters that customers receive when they request signature-required deliveries.
The new format for proof of delivery (POD) letters lists the location where the item was delivered, such as a front door or porch; the type of postal product that was delivered; whether the item included Extra Services; and the package’s weight.
POD letters also include the recipient’s name and destination address, which is provided by the shipper in their electronic documentation or during package acceptance.
Customers who request individual POD letters online through the USPS Tracking page will receive the improved letters automatically. Other customers can go to USPS Tracking, enter a valid tracking number, select “Proof of Delivery” and provide their contact information.
Business customers who receive current POD letters in bulk and want to be switched to the new version should send an email to delivery.confirmation@usps.gov or call the USPS Confirmation Services Help Desk at 877-264-9693. The help desk is available Monday-Friday from 7 a.m.-5 p.m. Central time.
The POD letter’s new format is part of the Postal Service’s efforts to improve customers’ experiences and make it easier for them to verify their signature-required items were successfully delivered.
