I’m an address management systems technician at the West Palm Beach Processing and Distribution Center. It’s my job to maintain and update delivery addresses in the Address Management System (AMS) database, add new customer addresses, and update addresses that have changed.
I’m responsible for approximately 400,000 addresses altogether. The AMS data drives the information provided to customers through usps.com, Click-N-Ship and many other Postal Service systems.
I’ve been with USPS for almost 30 years, but I’ve only been an AMS tech for the past five.
The best part of my job is probably helping the letter carriers. They’re the hardest working people in the organization, and I have worked with some of them since my days as a retail associate.
In addition to keeping the addresses updated, AMS techs also print special labels for carriers so they’re able to “case” mail and flats for delivery and prepare the delivery point sequence for their routes.
My contribution to USPS is an accurate and complete address database. I always ask myself, “If our database isn’t correct, then how can we expect the mail to be delivered accurately and to provide quality service to our customers?”
My husband also works for the Postal Service as a mail handler, and we met on the job. We have been married for 23 years and have two children together — a son, who works and goes to college, and a daughter in medical school.
When I’m not at work, I spend a lot of time serving as the corresponding secretary for my chapter of the Daughters of the American Revolution. I also volunteer for a lot of veteran-related activities and organizations.
So far, I don’t have any plans to retire. I have always enjoyed working for USPS, and I recently learned that I had a great-great-grandfather in Chicago who worked as a Post Office clerk in the early 1900s. Now I feel an extra sense of pride.
“On the job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.