New look

Stack of passport books

USPS has updated the Retail Customer Appointment Scheduler, a tool that allows customers to go online or use a mobile device to schedule first-time passport application appointments at participating Post Offices.

Here’s what you’ll see:

• The tool now has a look and “feel” like other applications.

• The confirmation page presented to customers after they’ve scheduled their appointment provides detailed information on how to prepare for their appointment.

• The user “flow” and order of entry during the online scheduling process has been updated to expedite the scheduling process and improve the customer’s overall experience.

These improvements streamline the online scheduling process for customers and reduce issues for participating Post Offices.