Service improvements

Hands typing on a keyboard

The Postal Service has updated its online refunds application to better serve consumers.

Effective Oct. 16, consumers who access the application through can do the following:

  • Submit a maximum of five tracking numbers in one refund request
  • Confirm the address where the refund check should be mailed before submitting a refund request
  • View a confirmation immediately after a request is submitted
  • Receive detailed request information in the application’s history section

The update will also prevent consumers from unintentionally filing refund requests on Certified Mail and Return Receipts before the 10-day waiting period.

These improvements are part of the Postal Service’s efforts to ensure refunds are processed accurately with timely responses and payments to customers.