The Postal Service has updated its online refunds application to better serve consumers.
Effective Oct. 16, consumers who access the application through usps.com can do the following:
- Submit a maximum of five tracking numbers in one refund request
- Confirm the address where the refund check should be mailed before submitting a refund request
- View a confirmation immediately after a request is submitted
- Receive detailed request information in the application’s history section
The update will also prevent consumers from unintentionally filing refund requests on Certified Mail and Return Receipts before the 10-day waiting period.
These improvements are part of the Postal Service’s efforts to ensure refunds are processed accurately with timely responses and payments to customers.