The Postal Service offers a variety of resources to help employees answer customers’ questions about Informed Delivery.
The Informed Delivery Blue and LiteBlue pages each offer FAQs that address topics such as welcome letters for new users, how change-of-address requests affect Informed Delivery, and security and privacy matters.
If customers have additional concerns, employees should encourage them to use the customer support options provided through their Informed Delivery email digest or dashboard.
Informed Delivery is a free feature that allows users to digitally preview their incoming mail and manage their packages from computers, tablets and mobile devices.
Consumers can sign up for Informed Delivery at usps.com.