The first three months of 2018 brought major snowstorms to many parts of the United States, but the Postal Service’s dedication to its customers never wavered.
The streak began in January with rare snow in the South and bone-chilling temperatures in the Midwest. The wild weather continued in March, when the Northeast was hit with four nor’easters in three weeks.
“We have never had this much snow, but to see everybody in a pleasant mood is encouraging,” Douglas, GA, Postmaster Damita Gaskins said after a January storm.
USPS also focused on innovation and improving customers’ experiences during the Jan. 1-March 31 period, including introducing an online appointment scheduler for passport customers, an improved version of PS Form 3849, and rebooted training for retail associates.
Additionally, the organization unveiled several stamps during the year’s first quarter, including a Black Heritage stamp honoring Lena Horne and a stamp featuring Fred Rogers, host of “Mister Rogers’ Neighborhood.”
Meanwhile, a Gallup poll released at the beginning of 2018 found the Postal Service once again has the best job performance of any government agency.
USPS was ranked “excellent” or “good” by 74 percent of consumers surveyed, topping 13 other government agencies.
“For the Postal Service, everyone is a customer. Our high ranking in this poll reflects the efforts of our employees to improve customers’ experiences at every touch point,” said Postmaster General Megan J. Brennan. “I thank all employees for their contributions.”
Coming next: Link’s four-part review of 2018 continues Dec. 26 with a look at springtime activities.