Fine print

Postal retail clerk watches man place fingers on pad at retail counter

USPS is working with the Federal Bureau of Investigation to test fingerprinting services at two Washington, DC, Post Offices.

The program allows the offices to provide fingerprinting services to customers applying for an identity history summary check (IdHSC), which lists certain information taken from fingerprint submissions kept by the FBI. An IdHSC can be required for adoptions, foreign travel and other purposes.

“The Postal Service will be able to demonstrate its capability to enhance government services for its customers while driving in-store traffic,” said Lauren Lee, a digital integrations manager at USPS headquarters in Washington, DC.

The trial program, an expansion of the Postal Service’s existing passport services relationship with the U.S. Department of State, operates with the goal of broadening the organization’s role as a government services provider.

Each fingerprinting transaction generates $50 in revenue for the Postal Service.

Customer Kunal Sangwan, a software engineer who needed to provide formal proof of identity for employment purposes, recently visited one of the participating Post Offices to take advantage of the fingerprinting service.

“The Post Office was convenient. It was within walking distance, which made the entire process a most pleasant one,” he said.

The test is expected to be expanded to additional areas in 2019.

“This is a great opportunity for USPS to continue to be out front,” said Washington, DC, Postmaster Gerald Roane. “This provides customers with convenient access to an additional service.”

Just say no

Gaffney, MO, Letter Carrier Darius Downer

Darius Downer always says no to the throw.

The Gaffney, MO, letter carrier takes pride in delivering customers’ packages carefully.

“Throwing or tossing packages onto a customer’s property is never acceptable,” Downer says.

USPS encourages employees who deliver mail and packages to do so with care. The organization wants customers to know they can trust the Postal Service to protect their treasures.

By providing excellent service, one of its core strategies, USPS aims to build customer loyalty, grow its package service and generate revenue.

To achieve these goals, the Postal Service offers employees these tips:

• Place packages at the delivery point. Never throw or toss a package.

• Handle packages as if they were your own. Deliver each one with professionalism and courtesy.

• Remember: Customers are watching you. Many homes have security cameras that could capture improper package handling — and that kind of video could go viral on social media or wind up on TV.

Says Downer: “Negative news damages the postal brand. That’s not what we represent. Our customers expect and deserve the best service each and every day.”

“Best practices,” a series on employees who demonstrate on-the-job excellence, appears regularly in Link.

Now open

Postal Inspection Service

The Postal Inspection Service is hiring.

The agency will accept applications for postal inspector positions from Monday, Jan. 7, at 10 a.m. CST through Saturday, Jan. 12, at 10 a.m. CST.

Only USPS career employees can apply to this announcement.

Postal inspectors are federal agents who enforce laws that defend the nation’s mail system from illegal or dangerous use. They investigate criminal, civil and administrative violations of postal-related laws, often using forensics and cutting-edge technologies.

Individuals must use the Inspection Service’s online hiring portal to apply.

The Inspection Service site has application instructions, information on the screening process and an overview of eligibility requirements.

Know your numbers

Eating healthy

Do you know your cholesterol numbers? If not, you should find out.

More than 102 million adults have high cholesterol, according to the Centers for Disease Control and Prevention (CDC).

Cholesterol is measured in milligrams per deciliter, commonly abbreviated as “mg/dl.”

A total cholesterol number at or above 200 mg/dl is referred to as high cholesterol and may increase your risk for developing heart disease, heart attack or stroke.

You can reduce your total cholesterol through lifestyle changes, even if you have a family history of high cholesterol. Medications can also be prescribed to help lower cholesterol levels.

Experts offer these tips to help lower your cholesterol:

• Eat healthy. Eat a balanced diet with plenty of fruits, vegetables and whole grains. Limit your daily sugar and sodium intake.

• Quit smoking. If you’re a smoker, consider kicking the habit. The CDC’s site offers several resources, including tips, fact sheets and more.

• Increase your physical activity. Enjoy your favorite exercise or physical activity for at least 40 minutes, 3-4 times per week. If it’s been a while, start slow then increase your efforts as tolerable. Keep moving.

Your health plan’s website can help you find a doctor or health provider. The Wellness LiteBlue page has more information.