The Postal Service has improved the messaging that customers see when they go online to track packages moving through the USPS network.
Previously, customers who use usps.com to track packages saw the following message when a package was in transit: “In-transit to the next facility.”
Customers now see this message when a package is in transit and expected to arrive by the delivery date shown on the tracking site: “In-Transit, Arriving On Time.”
If a package will be delivered later than expected, customers see this message: “In-Transit, Arriving Late.”
The Postal Service made this change to provide customers with clearer information. Improving customers’ experiences is one of the organization’s core strategies.
This change took effect March 3.