Mario Figueroa always keeps it clean.
Figueroa is a custodian at the Spotsylvania, VA, Post Office, where he has a reputation for ensuring everything is spotless.
“I get satisfaction from knowing that our customers and employees come to a clean office,” he says.
USPS encourages employees to take this approach to their work. Ensuring postal workplaces are pristine will make a good impression on customers, which will drive loyalty and revenue.
To help employees, Figueroa offers these tips:
• Keep things neat and orderly. People feel better when their surroundings are clean and organized — whether it’s a retail lobby, a workroom, an office or someplace else.
• Take pride in what you do. “The most important part of effective housekeeping is motivation,” Figueroa says. “If you have the desire, you can do it all.”
• Strive for perfection. “Do it the right way or don’t do it all.”
It’s also important to stay safe, says Figueroa, who serves as a safety ambassador at his office.
“I care for the safety of everybody in the office. I want to make sure everybody goes home safely,” he says.
“Best Practices,” a series on employees who demonstrate on-the-job excellence, appears regularly in Link.