Ready to roll

Woman wearing phone headset smiles

Diana Daniels-Holland, a customer care agent in Troy, MI, has been using the Postal Service’s new Customer 360 platform since October.

“I love the navigation, and it’s easy on the eyes,” she said. “When the screen pops up, I see everything. I don’t have to keep repeating. It already populates with the information I need.”

USPS employees across the nation will soon discover the advantages of using Customer 360 for themselves.

In June, the Postal Service will begin rolling out the platform — also known as C360 — in Consumer Affairs offices, Customer Care Centers and Post Offices.

Daniels-Holland and her colleagues in the Customer Care Centers in Troy and in Edison, NJ, along with Post Offices in Capital Metro Area, have been testing the new tool, which is part of the Postal Service’s core strategy to deliver excellent customer experiences.

C360 shows when, where and how often a customer has previously contacted the Postal Service for help, and the platform integrates other applications to help resolve customer inquiries faster.

The C360 national rollout also includes a redesigned FAQ page at usps.com, where customers can submit inquiries online through a redesigned and more-intuitive interface.

“The integration of information between the call centers, district offices and local Post Offices is key to timely resolution of our customers’ issues,” said Western Area Marketing Manager Debra Persico, who is overseeing the field implementation of C360.

The C360 rollout is expected to take several months. The Customer 360 Blue page has more information.

Energy savings

Postal worker fuels equipment

The Postal Service has reduced the amount of energy it uses per square foot by more than 30 percent since 2003, and the organization is on track to continue cutting energy usage during the next decade, new projections show.

The figures are included in this year’s Annual Sustainability Report, which was published April 22.

The report also details the Postal Service’s progress in other areas, including greenhouse gas emissions and water usage. The organization’s success in these areas is attributed to its efforts to promote conservation throughout its network.

“Across the nation, USPS employees are doing their part to help us reduce energy and water usage, cut greenhouse gas emissions, increase recycling and become a more sustainable, efficient organization,” said Chief Sustainability Officer Tom Day.

Other highlights from the 2018 report:

• USPS is on track toward meeting its goals of reducing greenhouse gas emissions by 25 percent.

• The Postal Service diverted 51.7 percent of solid waste from landfills to recycling.

• The organization purchased $440 million worth of environmentally preferable cleaning supplies, paper and other products through the eBuy2 ordering system, which is a 9.5 percent increase over 2017.

• Following the installation of 35,000 solar panels at the Los Angeles Processing and Distribution Center, USPS is assessing new sites for solar installation in New Jersey, California, Massachusetts and Washington, DC.

Sherman “Rusty” Williamson, in-plant support manager for Capital Metro Area, said he’s proud to see the Postal Service making strides in its efforts to be sustainable and efficient.

“We need advanced technology to be competitive in today’s market,” he said.

Good housekeeping

Spotsylvania, VA, Post Office Custodian Mario Figueroa

Mario Figueroa always keeps it clean.

Figueroa is a custodian at the Spotsylvania, VA, Post Office, where he has a reputation for ensuring everything is spotless.

“I get satisfaction from knowing that our customers and employees come to a clean office,” he says.

USPS encourages employees to take this approach to their work. Ensuring postal workplaces are pristine will make a good impression on customers, which will drive loyalty and revenue.

To help employees, Figueroa offers these tips:

• Keep things neat and orderly. People feel better when their surroundings are clean and organized — whether it’s a retail lobby, a workroom, an office or someplace else.

• Take pride in what you do. “The most important part of effective housekeeping is motivation,” Figueroa says. “If you have the desire, you can do it all.”

• Strive for perfection. “Do it the right way or don’t do it all.”

It’s also important to stay safe, says Figueroa, who serves as a safety ambassador at his office.

“I care for the safety of everybody in the office. I want to make sure everybody goes home safely,” he says.

“Best Practices,” a series on employees who demonstrate on-the-job excellence, appears regularly in Link.

Grand Slam stamp

The “Little Mo” stamp

The Postal Service will release a stamp featuring the 1950s tennis sensation known as “Little Mo” on Tuesday, April 23.

Maureen Connolly Brinker (1934-1969) began competing in the U.S. Lawn Tennis Association as a teenager and notched her first major singles tournament victory in 1951, winning the United States Championships (now called the U.S. Open).

In 1952, she won the Wimbledon crown for the first time. The following year, she became the first woman to capture the single-season Grand Slam of tennis, winning the Australian Open, the French Open, Wimbledon and the U.S. Championships.

Since then, no American singles player has won all four majors in a calendar year. Only two men and three women have achieved that feat.

Connolly’s brilliant career ended abruptly in 1954 when she severely injured her leg in a horseback riding accident.

She died of cancer at age 34 in 1969.

The stamp features an oil painting by Gregory Manchess of the tennis star hitting a low volley. The portrait is based on a 1952 black-and-white photo. Derry Noyes, a USPS art director, designed the stamp.

The stamp will be available at Post Offices and usps.com.