Isaac Cronkhite has been named the Postal Service’s chief human resources officer, a position he has held on an acting basis since January.
Cronkhite leads the organization’s efforts to engage employees, strengthen workplace experiences, and foster and cultivate talent to ensure workers are positioned to meet customers’ evolving needs.
In a June 13 memo announcing Cronkhite’s appointment, Postmaster General Megan J. Brennan wrote that he is “a transformational leader, highly focused on enabling, empowering and developing the men and women of our workforce. Throughout his career, he has been at the forefront of efforts to better leverage technology, data and business insights to enhance performance and unlock the potential of our people.”
Cronkhite previously served as enterprise analytics vice president, where he oversaw the implementation of the Internal Service Performance Measurement (SPM) system, led the Customer Experience Council, provided real-time analytics and network performance information to customers, and directed the rollout of diagnostic tools. He also developed and launched Analytics University, which provides training to more than 29,000 frontline supervisors and managers.
Other previous assignments include processing operations manager in Washington, DC; senior plant manager in Richmond, VA; and plant manager in Brockton, MA.