My name is Joyce Gregg, and I’m a data collection technician in Greater South Carolina District. My job is to collect data that helps the Postal Service better satisfy customers and be more competitive.
In my job, I observe employee work activity, sample “live” mail and collect data at randomly selected points within the district. This information is recorded into a portable computer and transmitted to an online data entry system. USPS then uses the data, with other sources, for pricing, budgeting, transportation and productivity.
I’ve been with the Postal Service for 34 years, but in my current role for 22 years. The biggest change in my job has been the move to digital testing on offices that maintain a minimal mail volume of automated letters. Digital testing saves time and money by reducing traveling and the disruption of mail processing.
In my spare time, I enjoy exercising, volunteering and shopping at thrift stores. I have four adult children — twin sons and two daughters. One of my sons is currently in the Air Force, but they are all serving their country in one way or another.
Professional development is important to me. I work with young people teaching them how to fill out job applications and preparing for interviews. I tell them that USPS has any type of job that the private sector has. All you have to do is get your foot in the door.
“On the Job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.