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Brennan to retire

Smiling woman stands at podium

The Postal Service has announced that Postmaster General Megan J. Brennan is retiring, effective Jan. 31, 2020.

“Megan Brennan is a devoted public servant who has helped lead the United States Postal Service through some very challenging circumstances. The governors greatly appreciate her leadership and devotion to the Postal Service,” said Robert M. Duncan, chairman of the Board of Governors.

“Having begun her career as a letter carrier more than three decades ago, Megan has a fundamental understanding of the important role this organization plays in communities around the country and to our broader economy,” said Duncan. “She has been a strong advocate for postal employees and customers. We especially appreciate her recent leadership of the Postal Service’s efforts to make significant changes to the international mail system and level the playing field for American businesses.”

He continued, “In the months to come, the governors will conduct a nationwide search for the 75th Postmaster General of the United States, while continuing to work with Postmaster General Brennan through a successful holiday season and a seamless transition in leadership.”

Brennan expressed her appreciation to USPS employees.

“I want to express my sincere gratitude to the men and women of the United States Postal Service with whom I have had the privilege to work over the course of my 33-year career. You embody the spirit of public service, you earn the trust of the American people every day, and you continually reinforce my reverence for this institution and my abiding belief in our mission.”

Brennan is the 74th Postmaster General and first woman to serve in this role. Upon her retirement, she will have served in the position for five years.

Brennan previously served as chief operating officer for four years and held prior roles as vice president of both Eastern Area and Northeast Area. She began her Postal Service career as a letter carrier in Lancaster, PA.

As Postmaster General, Brennan advanced technology and customer-centric strategies to invest in the future of the Postal Service and to shape growth opportunities for the organization and the industries it serves.

These strategies encompassed better use of data and technology, improved speed-to-market of product and service innovations, continuously improved processes throughout the organization, and fully engaged and leveraged the talents of the organization’s 635,000-employee workforce.

“When I was appointed Postmaster General, I made a commitment to the Board of Governors that I would serve for five years and it has been my absolute honor to do so,” said Brennan. “I feel a deep responsibility to this organization and to its future. The advance notice of my retirement will allow the board adequate time to conduct an executive search, select the next Postmaster General, and ensure a seamless transition.”

Ready, willing and label

USPS is expanding its use of Label Broker, a service available to customers who have purchases to return to a merchant but no access to a printer or shipping labels.

After introducing Label Broker last year in select markets, USPS will expand the service nationwide Monday, Oct. 21.

Customers will be able to visit a Post Office and present a label identification number written on a piece of paper or the package, or they can present a QR code on a smartphone.

The retail associate should first try to scan the QR code using a Retail Systems Software (RSS) terminal. If the code doesn’t scan properly, the associate should enter the label ID code in the terminal’s Label Broker system by selecting “Mailing/Shipping,” followed by “More.”

After the label is printed, the retail associate should affix the label to the package, provide an “Acceptance” scan and enter the package into the mailstream.

Finally, the associate should present the customer with a receipt.

Label Broker will be available only for prepaid or no postage necessary (returns) labels. The package must be available to be entered into the mailstream when the retail associate creates the label, and the customer can’t add any additional services to the labels.

If the Label Broker label fails to print because of a paper jam or another problem, the retail associate can request a reprint of the label on the RSS screen.

If the retail associate receives an error message — such as “Invalid Label ID,” “Expired” or “Permanently Expired” — he or she should encourage the customer to contact the company that sent them the Label Broker identification number for further instructions.

The Postal Service’s expansion of Label Broker is part of the organization’s broader efforts to grow its package delivery business.

Employees who have questions can send an email to labelbroker@usps.gov.

In remembrance

U.S. flag flying at half-staff

Postal Service facilities should fly the U.S. flag at half-staff to honor U.S. Rep. Elijah Cummings, who has died.

Cummings served as chairman of the U.S. House Committee on Oversight and Reform.

Flags should be flown at half-staff until sunset Friday, Oct. 18.

To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position.

The flag should be raised to the peak again before it’s lowered for the day.

For additional information, refer to the Postal Service’s Administrative Support Manual, which explains the organization’s guidelines on U.S. flag display and maintenance.

Behind the scenes

Postal employee and her two young sons.

Wakefield, MI, Postmaster Drew Tikkanen’s two sons think their mom has a very cool job.

The boys, Maximus and Justus, are fascinated by the Postal Service and recently got to experience what Tikkanen does at work when she gave them a behind-the-scenes look at a day in the life of the Wakefield office.

“I think they are just enamored with it because I have worked in the Post Office since both of them have been born,” Tikkanen said. “I was pregnant with Maximus when I was hired for the Post Office, so they have been [part of] my whole career.”

Maximus and Justus have worn postal costumes for Halloween, and Tikkanen plans to visit their school soon to talk to their classmates about USPS.

She said she would “be honored” for the boys to follow in her footsteps one day, but there’s no pressure.

“I have told them whatever they become when they are older is what they [choose], but until then their smiles say it all,” Tikkanen said.

News Briefs

Scanning snapshot

Postal letter carrier scans package.

Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending Oct. 11, down from one week earlier.

Western (97.96 percent) led the areas, while Dakotas (99.23 percent) topped the districts.

Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management.

To see the latest results, go to the Informed Visibility site and select “Customer Experience,” followed by “DES 2 Scan Performance.” Employees must request access to Informed Visibility through eAccess.

Bottled water reminder. USPS facilities that purchase 5-gallon bottled water service from Nestle must complete a new purchase order for fiscal 2020, which began Oct. 1.

The Material Logistics Bulletin MLB-CO-19-001 has instructions on completing eBuy2 purchase orders.

For additional information, email Purchasing and Supply Management Specialist Genell Bond or call 214-819-7115.

Safe deliveries. The latest USPS blog post has tips for customers to ensure the safe and timely delivery of their holiday mail and packages.

The post reminds customers to keep their walkways, steps and porches clear of snow, ice and holiday decorations. Tips to help prevent dog attacks are included, too.

Got news? Email your submissions to uspslink@usps.gov.