The Postal Service has added an electronic signature service to Informed Delivery that removes the need for customers to physically sign for eligible deliveries requiring a signature.
The USPS Electronic Signature Online service allows Informed Delivery customers to use an electronic signature to sign for Priority Mail Express, Signature Confirmation and items insured for $500 or more.
The service, which was added Oct. 7, is only available for Informed Delivery customers.
Here’s how USPS Electronic Signature Online works:
• Customers will be presented with the option to sign up for USPS Electronic Signature Online within the Informed Delivery application.
• Tracking numbers for eligible electronic signature mailpieces will appear on the customer’s Informed Delivery “Packages” dashboard.
• Once the electronic signature is applied, a USPS carrier’s handheld device will receive an alert. The carrier must confirm the address and deliver the mailpiece without obtaining a physical signature.
The addition of USPS Electronic Signature Online to Informed Delivery is part of the organization’s efforts to improve efficiency and customer service. Customers can use the new tool to provide the Postal Service with a preferred delivery location if a package is too large for their mailbox.
USPS Electronic Signature Online also will help reduce failed delivery attempts.
In fiscal 2018 (Oct. 1, 2017-Sept. 30, 2018), there were approximately 253 million failed first delivery attempts that inconvenienced customers and delayed delivery.