Postal Service employees continued to go above and beyond for customers in 2019.
Jeffery Miller, a general clerk at the Milwaukee Processing and Distribution Center, pulled out all the stops to locate a Priority Mail Express package containing the wedding ring for a customer — who also was his cousin.
Lorenzo Games, an express clerk, found the parcel, and Distribution Operations Manager Lillian Nieves approved Miller’s request to pick up the package, which he delivered to the bride right before her wedding.
“It was a blessing to help make their union more complete,” Nieves said.
John Marrinan, a mail processing clerk at the Mid-Island Processing and Distribution Center in Melville, NY, spotted an accidentally mailed bank deposit envelope containing $5,000 in cash.
The money was returned to customer Don Wells, a retiree, who had accidentally mailed the envelope along with several letters and bills.
Another Postal Service employee received praise after reuniting a customer with a large amount of cash that should never have been mailed.
Mail Processing Clerk Betzaida Ingram was using a delivery barcode sorter at the Baltimore Processing and Distribution Center when $900 spilled out of a damaged envelope.
The money was returned to the customer: a U.S. Navy member who had rushed to make a bill payment before being deployed.
Several postal employees in Indiana worked together to find and then deliver a package containing a passport to customer Chona Taylor.
Cameron Weaver, a parcel post distribution clerk, placed it into Taylor’s hand just moments before she got into an Uber to leave for the airport for a trip to Mexico.
“I really appreciate that [USPS] followed through,” Taylor said. “I was so thrilled that I put it on Facebook and everywhere.”