The Postal Service continued its focus on delivering excellent customer service and strong community outreach during the spring.
In April, the organization rolled out Customer 360, a tool that helps employees resolve consumer inquiries faster, and opened the Mailing and Shipping Solutions Center to better serve commercial mailing and shipping customers.
The following month, Gallup released a poll in which respondents named USPS their favorite federal agency, with 74 percent saying the organization does an “excellent” or “good” job.
“I thank our employees for providing our customers with prompt, reliable and efficient mailing and shipping services. The results of this poll reflect the pride and dedication that our employees provide, each and every day,” said Postmaster General Megan J. Brennan.
Also in May, Brennan addressed the National Postal Forum in Indianapolis, where she and other Postal Service leaders discussed efforts to use technology to meet business customers’ needs, a campaign to reposition mail, and the ongoing growth of Informed Delivery.
Later in the spring, USPS was named one of the nation’s best employers in a Forbes survey of 50,000 workers.
On the community service front, Postal Service employees spent the April-June period participating in several annual activities, including National Dog Bite Prevention Week, National Small Business Week, Public Service Recognition Week and the National Association of Letter Carriers’ annual Stamp Out Hunger drive, which collected 75.7 million pounds of food for people in need.
“It’s always nice to be a part of something that is so beneficial for our community. We see the needs of our community every day,” said Lubbock, TX, Letter Carrier Brandy Lowrance.
Coming next: Link’s four-part review of 2019 continues Dec. 27 with a look at summer activities.