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Earning customers’ trust

Remembering fall’s top stories

Mail Processing Clerk Cang Le works at the Merrifield, VA, Processing and Distribution Center. An October survey found that found more Americans have a favorable opinion of the Postal Service than any other government agency.

The Postal Service entered peak season during the final three months of 2019.

In October, Postmaster General Megan J. Brennan dedicated the Holiday Wreaths stamps, and in November, USPS released this year’s holiday volume projections, which showed the organization will deliver 13 billion mailpieces, including 800 million packages, between Thanksgiving and New Year’s Day.

USPS marked a major milestone in November when Informed Delivery reached more than 20 million subscribers. Also that month, the Postal Service reported its year-end financial results for fiscal 2019.

The October-December period also brought the results of a Pew Research Center survey that found more Americans have a favorable opinion of the Postal Service than any other government agency — the fifth consecutive time USPS has topped the survey.

Other highlights included the dedication of the Healing PTSD semipostal stamp, which will raise funds for those affected by post-traumatic stress disorder, and the announcement of a Drug Free USA stamp to be released next year.

“This Drug Free USA Forever stamp will help further raise awareness about the dangers of drug abuse, and the toll it is taking on families and communities around our country,” said Robert M. Duncan, chairman of the USPS Board of Governors.

Additionally, the Postmaster General announced she will retire in early 2020, concluding a 33-year postal career.

In one of her final messages of the year, Brennan thanked employees for their continued dedication to the organization and its customers.

“Your efforts during the holidays help us earn our customers’ trust and loyalty and demonstrate the Postal Service’s value to the American public. As postal employees, we take great pride in serving our customers at every touchpoint. I’m proud of your work during the holidays and all year long,” she wrote.

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