Scanning snapshot. The Postal Service’s national scanning rate was 97.55 percent during the week ending Jan. 3, down less than 1 percent from one week earlier.
After dropping to second place during the week ending Dec. 27, Western (97.81 percent) reclaimed its frequent perch as the top-rated area, while Dakotas (98.88 percent) continued to lead the districts.
All seven areas were down less than 1 percent from a week earlier.
Most districts also dipped, although there were a few exceptions. Among the biggest gainers: Seattle District, where the average score was 98.08 percent, up a half-percentage point from a week ago — moving the district from 48th place during the week ending Dec. 27 to 14th place during the week ending Jan. 3.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
Annual report. The Postal Service delivered 142 billion mailpieces and recorded more than $71 billion in total revenue during fiscal year 2019 (Oct. 1, 2018-Sept. 30, 2019), according to the organization’s recently published Annual Report to Congress.
The 44-page report, which is available on usps.com, offers financial information, operational statistics, performance data and more.
Capital news. The Postal Service recently mailed Capital Metro Area Update’s latest issue to employees in the area.
The newsletter, which is available on Blue and LiteBlue, features articles about customer service, revenue from passport applications and Every Door Direct Mail, and other topics.
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