Million dollar man

Edward Rehor Jr. is a talker.

Rehor, a mail handler at the Flushing Main Post Office in Queens, NY, never misses an opportunity to discuss USPS when he’s out and about in his community.

“If [a customer] asks a question, I’ll try to answer it or offer to have an expert contact them. It’s just good customer service,” he said.

It’s also a good way to identify potential sales leads.

Rehor recently spoke with the representative of a neighborhood business that did most of its shipping with a Postal Service competitor. Rehor suggested it might be more cost-effective to switch to USPS.

The customer had additional questions, so Rehor submitted the firm’s contact information through the Mail Handlers employee sales leads program.

The lead was one of 12 that Rehor submitted last year that totaled an estimated $1 million in new annualized revenue for the Postal Service.

“It just goes to prove that whether you deal with customers all day as part of your job or work in the ‘back of the house,’ new revenue can be found anywhere,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC.

The Postal Service is encouraging all employees to follow Rehor’s example during Race for a $Billion, a campaign to raise $1 billion in estimated annualized revenue through sales leads from the postal workforce.

The Postal Service offers several programs for employees to submit leads, including Mail Handlers, the program Rehor uses; Customer Connect (for letter carriers); Clerks Care (for retail associates and distribution and machine clerks); Rural Reach (for rural carriers) and Submit a Lead (for everyone else, including Executive and Administrative Schedule employees).

The Sales Blue page has more information about each program, as well as an updated ranking of all USPS districts in the Race for a $Billion campaign.

Despite his success in identifying sales leads, Rehor said he doesn’t think he’s doing anything unusual.

Said Rehor: “I just talk to people.”

Know the rules

The Postal Service recently announced its Strategic Learning Initiatives for fiscal year 2020, which include a course on employee political activity and the Hatch Act.

The Hatch Act is a law that prohibits postal and other federal employees from engaging in political activity while on duty, while wearing a uniform, while on federal property or while inside a federal vehicle.

Non-bargaining unit employees must complete the training by March 31 and can access the course through HERO, the Postal Service’s online learning portal.

Fiscal year 2020 ends Sept. 30.

The Ethics Blue page has more Hatch Act resources, including a Let’s Talk Politics! fact sheet. Employees who have questions can contact their local field law office or send an email to ethics.help@usps.gov.

Show and tell

The Postal Service has released a brief video that explains how to sign up for Informed Delivery.

Informed Delivery — which is available on smartphones, tablets and other devices — allows users to track their packages and digitally preview their mail before it arrives. Users can also interact with special offers, schedule redeliveries and leave delivery instructions for a carrier.

The video, which lasts about 1 minute, explains how to go to usps.com to sign up for the free feature, which is part of the Postal Service’s strategy to make mail more valuable to customers.

The video is available on the Postal Service’s YouTube channel. If you’re unable to stream video from external sites on a USPS computer, you can use a personal smartphone, tablet or other device to go to YouTube.com/usps and watch the video off the clock.

News Briefs

Handbook updated

Fingers typing on a computer keyboard.

Handbook update. The Postal Service has revised Handbook F-66, General Investment Policies and Procedures.

The revised handbook, available on the PolicyNet website, provides updated guidance on USPS investment policies and procedures, including requirements for providing decision analysis report business cases and business case modification requests.

The Postal Service is evaluating five other handbooks in the F-66 series (F-66A through F-66E) to determine the need for updates and possible consolidation.

These handbooks address the unique requirements associated with these investment types: major facilities; major equipment; field investment policies and procedures; business initiatives, alliances and real estate development; and postal support and information systems.

Postal Bulletin. Postal Bulletin’s Feb. 13 edition features a guide to this year’s election and political mailing season, as well as the latest updates to USPS policies, procedures and forms.

Got news? Email your submissions to uspslink@usps.gov.