COVID-19 command

Postmaster General Megan J. Brennan has established COVID-19 Response Command, a group within the Postal Service that will help ensure the organization takes a comprehensive approach to its response to the coronavirus pandemic.

The group is led by Kristin Seaver, who has stepped away from her regular duties as chief information officer to serve as incident commander.

COVID-19 Response Command covers four key areas, each led by a USPS officer:

  • Employee response: Simon Storey, employee resource management vice president
  • Operational continuity: Joshua Colin, acting processing and maintenance operations vice president
  • Business continuity: Mark Guilfoil, supply management vice president
  • Customer continuity: Steve Monteith, marketing vice president

Janice Walker, corporate communications vice president, coordinates all communications related to COVID-19 Response Command, while David Ellis, managing counsel, coordinates all legal concerns on behalf of the general counsel’s office.

While COVID-19 Response Command is active, other executives and managers will handle the duties of the officers involved with the group.

Scott Bombaugh, engineering systems vice president, will serve as acting chief information officer; Jeffrey Becker, international operations executive director; will serve as acting processing and maintenance operations vice president; Linda DeCarlo, safety manager, will serve as acting employee resource management vice president; and Karen Pompanella, commercial products and services manager, will serve as acting supply management vice president.

Stamp ceremonies canceled

The Postal Service has canceled the dedication ceremonies for four stamps.

The organization is following the guidance of the Centers for Disease Control and Prevention, which has advised people to avoid gatherings of 10 people or more, because of the coronavirus pandemic.

Typically, USPS stamp ceremonies attract 200 or more attendees.

Here’s a list of the stamp ceremonies, their scheduled dates and the cities where the events were to be held:

  • Contemporary Boutonniere and Garden Corsage (April 2, Crestwood, KY)
  • Earth Day (April 18, Denver)
  • American Gardens (May 13, Winterthur, DE)

These stamps will still be available for purchase starting on the dates listed above. A follow-up announcement for each stamp will be made prior to the release date.

The Postal Service will try to hold special dedication ceremonies later.

By appointment only

USPS will conduct all passport application services by appointment only, beginning March 25.

Customers can use a computer or mobile device to go to to make appointments.

This feature, also known as the Retail Customer Appointment Scheduler, guides users through four easy steps, allowing them to choose a day, location and time, and to provide their details.

The scheduler will display available appointment times for participating Post Offices that offer passport appointment services within a selected radius. Users will receive notifications of their scheduled appointment.

The Postal Service made this change in accordance with new safety guidelines on social distancing due to COVID-19.

News Briefs

Sales leads update

Race is on. The Race for a $Billion campaign has generated more than $447 million in estimated annualized revenue for the Postal Service so far.

The initiative, which began last fall, aims to raise $1 billion through employee-provided sales leads before the fiscal year ends Sept. 30.

Individual Post Offices are reaching important milestones in the effort.

One example: the St. Petersburg, FL, Midtown Post Office, which has scored a 100 percent employee participation rate in the Business Connect, Customer Connect and Clerks Care lead-sharing programs.

“The St. Petersburg Midtown Post Office is setting the pace, not only in Suncoast District but across the nation,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “The Postal Service encourages other offices to follow St. Petersburg’s lead and get your employees involved in this campaign.”

The Sales Blue page has more information about the lead-sharing programs, as well as an updated ranking of all USPS districts in the Race for a $Billion campaign.

PCSC update. If you have documents to send to the Postal Service’s Pricing and Classification Service Center, don’t mail or fax them.

The center’s employees are working remotely, so documents should be scanned and emailed to

All inquiries pertaining to mailpieces must be emailed, along with an attached copy of the piece. Senders should include the piece’s height, length, thickness and weight.

Once the attachment is reviewed, the center, also known as the PCSC, will provide a determination.

The Postal Service’s March 18 Industry Alert has more information.

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