The Postal Service has modified its Hold Mail service to assist business customers during the coronavirus pandemic.
If a carrier must return mail to a Post Office because the business customer’s box is full or the business isn’t open for an extended period, USPS will hold the mail until May 30.
After May 30, the Postal Service will offer these customers a 15-day grace period before the mail items are returned to sender.
Once the business reopens, delivery should immediately resume unless other arrangements have been made. Customers may request to have their held mail delivered, or they can pick it up at their local Post Office.
If the business fails to make alternative delivery arrangements or does not submit a request to hold or forward its mail after May 30 and the 15-day grace period, the process of returning mail to the sender will resume.
The Postal Service distributed a stand-up talk this week that explains the new procedures.