DPMG resigns

Deputy Postmaster General Ronald A. Stroman will resign from the Postal Service, effective June 1.

Stroman, the 20th Deputy Postmaster General and the highest-ranking African American in USPS history, leads communications and relationship-building with Congress and federal, state and local government agencies, as well as efforts to educate stakeholders on the organization’s work to develop a framework for postal reform legislation.

“Ron’s leadership, advocacy for our organization, wise counsel and commitment to his colleagues and the men and women of the Postal Service will be missed,” Postmaster General Megan J. Brennan wrote in a May 13 memo announcing the resignation.

Stroman, who has 42 years of public service, was appointed Deputy Postmaster General by the Board of Governors in 2011. In this role, he oversees Government Relations and Public Policy, International Postal Affairs, Sustainability and the Judicial Officer Department.

During his tenure, Stroman led the organization’s successful coordination with the administration and the U.S. Department of State to negotiate profitable rates for the international exchange of small packets, which allowed USPS to remain in the Universal Postal Union.

He also helped coordinate intergovernmental strategy to accelerate the U.S. receipt of critical advance electronic data for international inbound packages, helping law enforcement agencies to detect illicit drugs.

Additionally, he spearheaded the organization’s strategic outreach on voting by mail, and he ensured the Postal Service remained committed to being a sustainable leader by building on its culture of conservation.

Before joining USPS, Stroman held a number of prominent positions in the legislative and executive branches, including staff director for the U.S. House Committee on Oversight and Government Reform and a managing director for the U.S. Government Accountability Office.

Sharing your view

USPS has postponed the annual Postal Pulse employee survey until summer due to the coronavirus pandemic.

Chief Operating Officer David E. Williams and Chief Human Resources Officer Isaac Cronkhite announced the news in a letter to managers and supervisors last week.

“This does not delay our need to practice the principles of engagement every day,” Williams and Cronkhite wrote. “In fact, it is more important than ever. Allowing everyone the opportunity to share their opinion, both formally and informally, is important to our success as a team.”

To continue fostering workplace engagement, the organization is encouraging managers and supervisors to conduct “next level connection” conversations with employees.

Like the survey, these conversations are designed to help managers and supervisors measure employees’ involvement, enthusiasm and commitment to their work. The conversations also allow employees to share observations about their workplace environments.

The Engagement Blue page has more information on next level connection conversations, including detailed instructions on conducting the conversations and recording the results.

The Postal Pulse survey is usually held in the spring. USPS will announce more details about the next survey, including the administration dates, later.

Special day

Postal employee wearing facing masks holds letter.

The Albany, VT, Post Office celebrated a special day on May 8 when its 05820 ZIP Code matched the calendar date.

This “date meets ZIP” phenomenon occurs in different places each year. While some Post Offices don’t do anything special, others use it as a way to celebrate the special role that USPS plays in the community.

To mark the occasion, Postal Support Employee Allen Clark created a postcard with an image of the Albany Post Office. He then worked with local fourth-graders to produce several drawings that could be turned into a pictorial cancellation mark for “Albany ZIP Code Day.”

The drawings were displayed at the Post Office, where customers chose the winning design for the special cancellation mark.

“I was surprised with the amount of requests coming in by mail for the pictorial cancellation,” Clark said. “I have some from Texas, Ohio, Florida, New York, Oregon — it is amazing. I had one that is being sent to Israel.”

In the week leading up to May 8, the Post Office had canceled 193 postcards, with more requests coming in each day.

The Post Office also sent postcards with a few words of encouragement written on them to the Albany Community School students who drew the pictures. They have been at home since the school closed in March in response to the coronavirus pandemic.

“It was a great community project, even if we did have to do it through plexiglass,” Clark said.

Appreciation nation

More customers thank USPS employees for their reliable service during the coronavirus pandemic in the Postal Service’s fifth Thank You for the Thank-You’svideo.

“Thank you so much for keeping some ‘normal’ in my life and assisting with my home business. Take care and stay safe. You are awesome,” reads one customer’s note.

A family placed a message on their mailbox saying it was regularly disinfected for the letter carrier’s safety.

“Thank you for being our mail carrier … we are looking out for you,” the handwritten note reads.

In a message that includes a hand-drawn heart, another customer writes: “USPS heroes keep us connected. We all appreciate you!”

The 30-second video is the latest entry in “Thank You for the Thank-You’s,” a series that showcases the appreciative messages from customers left on mailboxes and other places.

The Postal Service has shared the video — along with the first, second, third and fourth editions — on its social media channels.

News Briefs

Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.75 percent during the week ending May 8, up from one week earlier.

Western led the seven areas with a rating of 97.24 percent, while Dakotas finished first among the 67 districts with a 98.87 percent rating.

No area improved its rating during the week, but several districts improved their scores. Among them: No. 67-ranked Alaska, which had a score of 85.18 percent, up more than 4 percent from one week earlier, and No. 58-ranked Triboro, where the rating was 95.93 percent, an improvement of more than 1 percent.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

Boxing Week. Postal Bulletin’s latest edition, published last week, previews Mailbox Improvement Week, which will be May 17-23.

The publication also includes recent updates to policies, procedures and forms.

Got news? Email your submissions to uspslink@usps.gov.