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EAP assistance available 24/7

Woman wearing face mask talks on a phone.
EAP offers state-of-the-art telehealth options that allow employees to receive counseling services through mobile devices.

The Postal Service wants employees who feel particularly challenged during the coronavirus pandemic to know that the Employee Assistance Program (EAP) is available to help.

EAP is a voluntary, confidential and free service that can help USPS employees overcome challenges that affect their health, family life and job performance.

For more than a year, EAP has offered state-of-the-art telehealth options that allow employees to receive counseling services online — a particularly useful benefit during the pandemic, when many people are quarantined in their homes.

Here’s an overview of some key EAP offerings:

  • Video counseling, a service that allows employees to meet with an EAP counselor through a video call
  • Online counseling, a service that offers professional counseling anytime, anywhere, through a computer, tablet or smartphone
  • myStrength, a highly interactive, individually tailored application that helps users address topics like opioid recovery, depression, insomnia, mindfulness, anxiety and chronic pain
  • Live webinars that explore topics from emotional intelligence to navigating personal challenges

Additionally, EAP recently added new information sheets to its Coronavirus: Enduring an Unprecedented Situationseries.

The new additions address topics such as coping strategies for children, helping a co-worker cope with loss, handling stress at home, grieving our former lives and more.

For more information, go to the EAP website or call 800-327-4968 (TTY: 877-492-7341).