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Staying connected

Portrait of Brennan

The following message is from Postmaster General Megan J. Brennan:

The past several days have been very difficult for a nation already wrestling with the coronavirus pandemic. The recent and tragic events out of Minneapolis have given rise to large protests throughout the country in which, as is their right, many citizens are voicing heartfelt concerns on issues of race and equal treatment under the law.

Peaceful protest is the right of every citizen and the nation has evolved and thrived when citizens have voiced their concerns in unison. Regrettably, however, in some instances, the recent protests have turned violent and unsafe, causing damage to both people and property. In that regard, please know that your safety and well-being remain our highest priority.

We know that our ability to deliver in some communities has been disrupted and we continue to actively monitor and evaluate conditions throughout the country. We are directing that all efforts be taken to protect our employees from the risk of violence. While we are committed to fulfilling our role of providing an essential service to America’s communities, all employees are encouraged to take all necessary steps to ensure their own safety.

Our organization continues to stand firmly against racism, injustice and violence. We honor and cherish our diversity as an organization, and we will continue to support each other during these difficult times.

As always, our Employee Assistance Program (EAP) is available 24/7 online at or by phone at 800-327-4968 (TTY: 877-492-7341).

We have already come through many challenges together. Let this be a time that further strengthens our commitment and connection to each other, to our customers and to our service to the nation.

Please stay safe and take care of yourself.

Stock up

USPS Priority Mail box

USPS wants Post Offices to stock up on shipping supplies to better assist businesses that use Premium Forwarding Service Commercial (PFSC).

The service allows commercial customers to use Priority Mail Express or Priority Mail to temporarily forward mail in bulk on a daily, weekly or monthly basis to a new domestic business address.

Post Offices will need additional supplies of Priority Mail Express and Priority Mail envelopes, as well as half trays, full trays and sacks to accommodate bulk mailings.

Premium Forwarding Service Commercial has become a useful option for businesses that have relocated due to the coronavirus pandemic.

Shipping and other supplies can be purchased on eBuyPlus, where stock-keeping unit (SKU) numbers were recently updated.

Cremated remains

The Postal Service is reminding employees about its new procedures for shipping cremated remains through the mail.

Under the changes, customers who use their own packaging must follow the guidelines for shipping cremated remains detailed in Publication 139, How to Package and Ship Cremated Remains, and Publication 52, Hazardous, Restricted, and Perishable Mail.

Customers should affix the updated bright orange version of Label 139, Cremated Remains, to all sides of the package, including the top and bottom.

USPS has also introduced two versions of a Cremated Remains Animal Kit that must be shipped through Priority Mail Express.

Additionally, the Postal Service has posted a video on YouTube that offers step-by-step instructions for packaging and mailing cremated remains.

The changes, which USPS introduced last year, aim to make it easier for employees and customers alike to track cremated remains as they move through the postal network.

Reporting out

The USPS Office of Inspector General (OIG) completed 1,174 investigations during the six-month period that ended March 31.

These investigations led to 401 arrests and almost $405 million in fines, restitutions and recoveries. This amount includes more than $77.7 million that was returned to the Postal Service.

The data is included in the OIG’s latest Semiannual Report to Congress, which notes USPS accepted 93 percent of the agency’s recommendations during the six-month period.

News Briefs

Scanning snapshot

USPS letter carrier wearing face covering scans package.

Scanning snapshot. The Postal Service’s national scanning rating was 97.17 percent during the week ending May 29, up from 97.07 percent one week earlier.

Western led the seven areas with a rating of 97.59 percent, while Dakotas dominated the 67 districts with a 99.02 percent rating.

The week’s major gainers include Great Lakes Area’s Lakeland District, which scored a rating of 97.82 percent, zooming into 16th place from the 43rd spot one week earlier, and Pacific Area’s Santa Ana District, where the rating was 96.4 percent, lifting the district to 59th place from 63rd one week earlier.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

Get Informed. USPS wants employees to sign up for Informed Delivery, a free feature that allows users to track their packages and digitally preview their mail before it arrives.

Users can also interact with special offers, schedule redeliveries and leave delivery instructions for a carrier.

Almost 27 million people use Informed Delivery, which is part of the Postal Service’s strategy to make mail more valuable to customers and generate revenue.

To sign up, go to Sign-up is voluntary.

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