Transformative tenure

Smiling woman speaks at podium

Postmaster General Megan J. Brennan will retire June 12, concluding a five-year tenure marked by significant improvements to the quality and range of the delivery services that USPS provides to the American public.

Brennan, the 74th Postmaster General and the first woman to serve in the role, focused sharply on serving customers and leveraging the talents of the Postal Service’s 633,000 employees — strategies that allowed the organization to drive commerce, bind the nation and continue its 244-year tradition of delivering to every address.

“As Postmaster General, Megan Brennan has been an inspiration to her colleagues in the Postal Service. Her leadership skills helped guide the institution through exceptionally challenging circumstances, and her vision helped speed the pace of innovation and deliver process improvements throughout the organization,” said Robert M. “Mike” Duncan, chairman of the USPS Board of Governors.

With Brennan at the helm, the Postal Service’s annual revenue grew from $68 billion in 2015 to $71 billion in 2019. Reflecting the growth in online shopping, annual shipping and packages revenue grew 51.3 percent during the same period, reaching $22.8 billion, while volume grew by 35.8 percent to 6 billion packages a year.

Under Brennan’s leadership, USPS leveraged technology and data to enhance customers’ experiences, improve service and power the business. Throughout her tenure, the organization consistently topped public opinion polls, including a Pew Research Center survey last fall that found more Americans trust the Postal Service than any other government agency, and a Harris poll this month that ranked USPS first in the nation in its response to the coronavirus pandemic.

Brennan guided the organization through the introduction of several innovations, including Informed Delivery, a free feature that allows almost 27 million consumers to digitally preview their incoming mail, as well as Informed Visibility, a platform that allows businesses to use USPS data to better manage their marketing campaigns. Several of these innovations are highlighted inThe Eagle Always Faces Forward,” a 2018 video that Brennan described as one of her favorites.

The Postal Service also established Customer Experience, a group within the organization that drives customer-centric strategies and initiatives. Other achievements focused on the USPS workforce, including safety improvements; expanded professional development offerings such as Analytics University; and the introduction of HERO, an online portal that offers improved access to training and career development resources.

Brennan also navigated a changing public policy landscape as the volume of mail continually declined amid the growth in online communications. She and her executive team testified eight times before Congress on a variety of issues, including postal reform legislation and combatting illegal drugs in the mail.

The Postmaster General also led multiple informational meetings with congressional leaders to secure a broad consensus on key postal reforms, helping to move legislation forward.

Additionally, Brennan worked with the administration and the U.S. Department of State to negotiate fair rates for the international shipping of mail and packages, which allowed USPS to remain in the Universal Postal Union. Under her leadership, the Postal Service also worked with law enforcement to improve the process to detect illicit drugs in international inbound packages.

Other achievements included leading the Postal Service’s response to natural disasters, including hurricanes, tornadoes and wildfires. USPS also received an outpouring of public support during the coronavirus pandemic, when the organization continued normal operations, including delivering medicine and other supplies to homebound customers.

Brennan, who announced her retirement last fall, began her career as a letter carrier in Lancaster, PA, in 1986. She later served as vice president of both Eastern Area and Northeast Area and chief operating officer before becoming Postmaster General in 2015.

“Every day, in every community, the Postal Service demonstrates its value, earns the trust of the public, enables commerce, connects people to each other, strengthens the ties that bind the nation together, and exhibits the spirit and mission of service, just as we have throughout our storied history. These enduring qualities give me confidence in the future, and great pride to have shared a career with the men and women of the Postal Service,” Brennan wrote in her farewell message to employees this week.

“To each of you I offer my abiding admiration and deepest thanks.”

New step

Several credit cards resting on a desk.

Postal Service employees who use government-issued credit cards will soon have to clear an extra layer of security in order to access their GSA SmartPay3 accounts.

Beginning June 15, employees must enter a unique security passcode along with their password when they log into the U.S. Bank Access Online application.

The application will generate a security passcode that will be sent to the employee’s USPS email address for identity verification.

The employee must enter the code into the online application in order to log on.

The new multi-factor authentication security process will help reduce fraud and maintain a more secure online environment.

For additional information about the process, contact the USPS Purchasing Shared Services Center live chat feature weekdays from 7:30 a.m.-6 p.m. EDT.

New promotions

USPS is offering promotions on greeting cards and gift cards at select Post Office locations:

• Greeting cards. Customers and employees will save $1 when they purchase two Hallmark cards.

A coupon, available wherever Hallmark greeting cards are sold, is required. This promotional offer cannot be combined with other offers.

The promotion began April 25 and will continue through June 21.

• Gift cards. Customers and employees will receive $2 off the purchase fee of Visa gift cards valued at $50 and $100.

Variable load gift cards are excluded. No coupon is needed.

This promotion runs June 13-26.

Preventing cancer

woman eating while sitting at a table

Postal Service employees can participate in an upcoming webinar on the relationship between cancer prevention and dietary choices.

The session, “Myths and Facts About Diet and Cancer Prevention,” will be held Wednesday, June 17, at noon EDT.

Blue Cross Blue Shield will conduct the webinar, which will show participants how to make educated decisions about their diet and lifestyle for better health and to lower their risk of cancer.

The presenter will be Cathy Turner, director of health promotion and senior health at Virginia Hospital Center, where she has worked for more than 25 years.

Participants must register before the event on the webinar website. Space is limited to the first 1,000 registrants.

After signing up, directions on accessing the webinar will be emailed to each registrant.

Participation is voluntary. Non-exempt employees may only participate off the clock or during authorized breaks.

For more information, email the USPS Health and Wellness team.

News Briefs

Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 96.78 percent during the week ending June 5, down from one week earlier.

Western led the seven areas with a rating of 97.32 percent, while Dakotas dominated the 67 districts with a 98.8 percent rating.

No area improved its score from week to week. Only a handful of districts saw gains, led by No. 64-ranked Los Angeles District, where the rating was 93.94 percent, up about a half-percentage point from one week earlier.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

Doggone it. Postal Bulletin’s June 4 issue features a preview of National Dog Bite Awareness Week, which USPS will mark from June 14-20.

The publication also lists the latest updates to policies, procedures and forms.

Let it fly. Flag Day is Sunday, June 14. The Postal Service’s Administrative Support Manual explains the organization’s guidelines for U.S. flag display and maintenance.

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