Essential information

USPS letter carrier walking near storefront.

USPS wants every employee and contractor to continue to carry the essential service provider letter that the organization issued this year.

The letter explains that the Postal Service is part of the nation’s critical infrastructure and is continuing normal operations during the coronavirus pandemic as well as the civil unrest occurring in many communities.

Additionally, the letter explains that postal workers are exempt from travel restrictions and curfew orders issued by state and local governments.

Employees and contractors should show the letter to law enforcement officers if they’re stopped and questioned while performing their duties or while traveling to and from work.

USPS also wants employees and contractors to:

  • Carry a Postal Service-issued identification badge whenever they travel and show the ID and essential service provider letter if stopped by law enforcement officers enforcing travel restrictions
  • Explain the nature of their work for the Postal Service and the reason they’re traveling, including whether they’re commuting to or from work or traveling during their workday
  • Carry their supervisor’s name, number and email address in case authorities need additional information

Employees and contractors who have not received the letter should contact their manager or supervisor.

The Postal Service issued the letter in March, followed by reminders in May. The letter, related stand-up talks and other materials are available on the COVID-19 Blue page.

Additional resources to help educate employees about the pandemic and the Postal Service’s response are available on the COVID-19 LiteBlue page.

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.

Zoom reset

The Postal Service is alerting Zoom users that their accounts will soon be deleted and they will be required to sign back into the application to continue to schedule meetings.

The reset will occur in stages from July 6-12. Meeting schedulers will be alerted by email when their account is being reset so they can sign back in and avoid interruptions to Zoom access.

“The Zoom reset is necessary because of a configuration change,” says Micheal Carrothers, the USPS Zoom project manager. “Overall, users are reporting that they are pleased with Zoom. We look forward to continuing to offer this important collaboration tool.”

Before July 6, all Zoom schedulers should download any previously recorded Zoom meetings to a USPS workstation.

During the reset, all stored Zoom recordings will be deleted. The ServiceNow website has instructions for downloading recordings.

Schedulers should also document any customized Zoom settings because they will be lost during the reset. Additionally, users should avoid scheduling any Zoom meetings beyond July 13 so the meetings won’t have to be updated.

After the account reset, Zoom schedulers must recreate their account by taking these steps:

• Sign into Zoom and select “Start,” followed by the Zoom folder icon and the Zoom camera icon below it. Schedulers can also select “Schedule Meeting” in Outlook.

• Read and accept the privacy policy during sign in to create an account.

• Reconfigure any previous changes to the default user settings, including uploading a profile picture.

• Update previously scheduled meetings in Outlook because they will no longer exist in the system.

During the July 18 weekend, the VCS (Telepresence) systems will be integrated with Zoom.

On July 31, the Postal Service will completely transition from WebEx, the organization’s current primary meeting provider, to Zoom. Once the Zoom transition is completed, WebEx users will lose access to WebEx meetings and stored recordings.

To learn more, meeting schedulers and general users can attend online Zoom help sessions every Friday from 3-4 p.m. EDT.

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.

Spangled star

Postal Service employees who tune into NBC’s coverage of New York City’s Independence Day fireworks display will see one of their own.

Kelly Mathaw, a Detroit letter carrier who appeared on “Live with Kelly and Ryan” in the spring to discuss her role as an essential public worker during the coronavirus pandemic, will appear on “Macy’s 4th of July Fireworks Spectacular.”

NBC will air the special Saturday, July 4, from 8-10 p.m. EDT.

A crew for the TV special interviewed Mathaw at Brightmoor Station, where she works, and filmed her while she made deliveries on her route.

“We’ve delivered medicines and essential needs to customers through all kinds of crises,” Mathaw said during the interview. “When customers see us, they know everything is going to be OK. I am proud to be here every day as an example to my family and for our customers.”

Brian Eggleston, one of the show’s producers, called Mathaw “a shining example of the American spirit.… We loved her on ‘Kelly and Ryan.’”

Detroit District feels the same way about its hometown hero.

“Kelly makes us all proud,” said Detroit Postmaster Derron Bray. “I have no doubt her appearance will be outstanding.”

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.

News Briefs

Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 97.07 percent during the week ending June 26, up from one week earlier.

Among the seven areas, Western led with a rating of 97.6 percent. The leader among the 67 districts was Dakotas, which had a 98.89 percent rating.

The week’s biggest gainer was Los Angeles District, which finished 62nd with a 95.8 percent rating, up 1.32 percent from one week earlier. Caribbean District finished last with a 91.42 percent rating, down 3.28 percent.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

CFC recognition. The USPS Engineering Systems team was recently recognized for its creative efforts to raise funds during the latest Combined Federal Campaign (CFC) cycle.

The team used posters to highlight different causes, including one that focused on supporting veterans.

The Combined Federal Campaign of the National Capital Area selected the poster as the winner in the best poster/display category during a March CFC awards ceremony in Washington, DC.

Sara Schnittger, automation equipment and engineering systems manager, served as the team’s CFC chair.

“Our story was simple — veterans matter and we can sincerely thank them for their service by donating to a charity that can aid with housing, training and health care,” she said.

Postal Service employees pledged $6.7 million during the most recent CFC cycle, the highest amount of any single federal agency.

Got news? Email your submissions to uspslink@usps.gov.

Slipped discs

Netflix disc

“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.

1. Netflix mails DVDs to about 2 million customers each year, but how many people used the subscription service at its peak in 2011?

a) 14 million
b) 15 million
c) 16 million
d) 17 million

2. Fill in the blank: The Postal Service will issue commemorative stamps celebrating Bugs Bunny’s (blank) birthday on July 27.

a) 50th
b) 65th
c) 80th
d) 95th

3. Which “Heroes’ Corner” subject appeared on Postal Bulletin’s June 18 cover?

a) Portland, ME, Financial Programs Compliance Manager Heather Adams
b) Miami Letter Carrier Donna Bratton
c) Buffalo, NY, Business Mail Technician Jack Harzynski
d) Kenna, WV, Retail Associate Meredith Taylor

4. True or false: On July 1, USPS began deleting Signature Confirmation from all systems, software applications, and publications, manuals and forms.

a) True
b) False

5. What was the most popular destination in the National Park System in 2019?

a) Blue Ridge Parkway
b) Golden Gate National Recreation Area
c) Great Smoky Mountains National Park
d) Yellowstone National Park

Answers: 1) a. 2) c. 3) b. 4) b. USPS began deleting Return Receipt from the organization’s systems, software applications, and publications, manuals and forms that day. 5) b.

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.