The Postal Service’s Customer Connect program has surpassed $3 billion in total revenue since its creation in 2003, a milestone that is helping the organization move closer to its big sales target this year.
Customer Connect, a partnership with the National Association of Letter Carriers, allows letter carriers to share sales leads with USPS.
One recent example: Kathy Brown, a letter carrier who works out of the Dallas Northwest Post Office, noticed that a vitamin company on her route was using a competitor to ship small, lightweight packages to customers.
After she submitted the tip through Customer Connect, a local USPS business development specialist and field sales representative contacted the company, which agreed to move its shipping business to the Postal Service.
The deal, which will generate $1.14 million in estimated annualized revenue for USPS, helped Customer Connect cross the $3 billion threshold last week.
“Customer Connect is based on a simple premise: Letter carriers are in a special position to see our customers’ shipping needs,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “Thanks to employees like Kathy Brown, Customer Connect has generated billions of dollars in revenue for the Postal Service — and there’s more to come.”
In addition to helping Customer Connect reach new heights, Brown’s shipping lead has also been added to the total for Race for a $Billion, an initiative that aims to raise $1 billion through employee-provided sales leads before the fiscal year ends Sept. 30.
Race for a $Billion has raised $857 million so far, according to a July 2 ranking of all district contributions.
The Sales Blue page has more information about Customer Connect and the Postal Service’s other lead-sharing programs, which include Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.
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