The Postal Service’s national scanning rating was 96.8 percent during the week ending Aug. 28, down about one-third of 1 percent from one week earlier.
The data, collected Sept. 2, also shows the scanning ratings for the organization’s newly created geographic areas.
Under an internal restructuring announced last month, USPS consolidated its seven areas to four: Atlantic, Central, Southern and Western-Pacific.
The scanning snapshot shows Western-Pacific led the four areas with a rating of 97.16 percent, while Southern ranked fourth with a 96.62 percent rating.
Among the 67 districts, Dakotas (98.28 percent) ranked first, while Caribbean (90.65 percent) ranked last.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
Let’s Engage. Engage Weekly, the Postal Service’s newsletter on employee engagement, introduced a new title in its Aug. 25 edition: Let’s Engage.
In a statement, the Employee Engagement team said the newsletter’s intent “is to deliver positive messaging that is engaging, informative and helpful. Gallup research strongly suggests recognition is a key element for improved employee and customer experiences, and Let’s Engage is committed to providing that acknowledgment from all levels of the organization.”
Postal Bulletin. Postal Bulletin’s Aug. 27 issue features guidelines for USPS employees on avoiding slips, trips and falls on the job.
The latest updates to policies, procedures and forms are also included.
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