Survey says

The latest Postal Pulse employee survey results show one-quarter of participants feel engaged, a slight decline from last year but an 8-point increase from the first survey in 2015.

Engagement refers to how committed employees are to their organization, their role, their manager and their co-workers. The Postal Service has made engagement a priority because research shows that engaged workers deliver better customer service and have better attendance rates and fewer on-the-job accidents.

The latest survey was conducted in August and September. More than 197,000 employees participated, down from 226,800 employees who completed the previous survey in May 2019.

Gallup, an international research organization, conducts the survey, which consists of several questions that ask employees to rate their engagement levels on various topics using a scale of 1 to 5. On this year’s survey, the Postal Service’s grand mean score on these questions was 3.29, down from 3.36 last year but up from 3.16 on the first survey in 2015.

The latest survey also included a question to determine how many employees are meeting one-on-one with their immediate supervisors to discuss their workplace needs. According to the results, 23 percent of respondents strongly agreed with the statement that they recently had one of these meetings with their supervisor.

“This year’s Postal Pulse employee survey results show that progress isn’t always a straight line,” said Kelvin Williams, the Postal Service’s employee engagement executive director. “Although we experienced a slight decline in the percentage of employees who feel engaged overall, the fact that we mostly held steady during a very challenging time demonstrates the durability of the progress we’ve made since 2015.”

Managers and supervisors received their teams’ survey results this week and are now required to share the information with their teams.

The Employee Engagement Blue page has tools to help managers and supervisors conduct discussions with their teams. Employees can email questions to

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Risky business

Life is never without risk.

Just ask the USPS Corporate Information Security Office.

To help mark National Cybersecurity Awareness Month in October, the Postal Service is highlighting this organization — also known as CISO — and its work to protect USPS from cybersecurity threats.

CISO’s enterprise cybersecurity risk management portfolio has several of these responsibilities, including identifying, assessing, prioritizing and managing the cyber risks facing USPS.

The team, led by Bill Jones, discovers potential risks and vulnerabilities through scanning, through the Postal Service’s work with suppliers and through the work of other CISO teams, such as Cybersecurity Operations.

Each risk is assigned a score that ranges in severity and is based on the potential effect on the Postal Service’s operations. The team then notifies everyone that could be affected by the risk and creates a detailed response plan. Once approved by USPS leadership, the team then carries out the plan and evaluates its success.

To help the Postal Service manage its cyber risks, the organization offers employees the following tips:

• Be cautious of unexpected emails and text messages. Cybercriminals are good at creating convincing messages appearing to come from trustworthy organizations, such as banks, schools or even the World Health Organization.

• Browse the internet safely. Cybercriminals are creating malicious websites that appear authentic and offer information related to the coronavirus pandemic, but they’re intended to steal usernames, passwords and other sensitive information.

The National Cybersecurity Awareness Month Blue page and the CyberSafe at USPS Blue and LiteBlue pages have more information about CISO, the enterprise cybersecurity risk management team and related topics.

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Retirement info

Postal Service employees can participate in an upcoming webinar on preparing for retirement.

The session, “Understanding Health Insurance in Retirement,” will be held Tuesday, Oct. 27, at noon EDT.

Susan Allgood, a federal plans team relationship manager for Aetna, will conduct the webinar, which will cover the Federal Employees Health Benefits program, U.S. Office of Personnel Management regulations and Tricare dental insurance enrollment.

The presentation will also provide a better understanding of how benefits might work both nationwide and overseas. Other topics will include tools and resources available before and after retirement to help plan changes.

Participants should use the Google Chrome browser to register for the event on the webinar website. After signing up, directions will be emailed to each registrant.

Participation is voluntary. Non-exempt employees may only participate off the clock or during authorized breaks.

The Financial Wellness LiteBlue page also has retirement planning information. For more information, email the USPS Health and Wellness team.

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News Briefs

Scanning snapshot

A snapshot of Postal Service scanning data shows the national rating was 97.06 percent during the week ending Oct. 16, down less than 1 percent from one week earlier.

The data was collected Oct. 21.

Western-Pacific led the four areas with a rating of 97.38 percent, followed by Central (97.3 percent), Atlantic (96.98 percent) and Southern (96.64 percent).

Among the 67 districts, Dakotas, part of Western-Pacific Area, ranked first with a rating of 98.69 percent, while Atlanta, part of Southern Area, ranked last with a 93.11 percent rating.

The week’s biggest gainer was Central Area’s Greater Indiana District, where the rating was 97.24 percent, up 0.73 percent from one week earlier, while Atlantic Area’s Baltimore District, with a 93.98 percent rating, was down 1.18 percent, the week’s biggest decline.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

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