Friendly chats with customers have resulted in Retail Associate Carolle Griffin submitting more than 10 leads through the Clerks Care program.
One conversation with the owner of an online cosmetic company yielded more than $15,000 in new revenue for the Postal Service.
Mona Ramsey, the business owner, who is a regular customer at the New Augusta, IN, Post Office, said Griffin had been very helpful in helping her build her business.
“I was mailing out packages almost daily, and she told me the Post Office would pick them up from home, and I should look at other mail products,” Ramsey said.
After that conversation, Griffin submitted a lead through Clerks Care. A business development specialist followed up with Ramsey, and the Postal Service signed a $15,567 shipping deal with the customer.
Revenue generated from Clerks Care leads is counted toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Our retail associates are in a great place to get to know their customers,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “A quick conversation across the counter can lead to real help for customers and more revenue for the Postal Service.”
The Sales Blue page has more information about Clerks Care and the Postal Service’s other lead-sharing programs, which include Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.
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