After a company that specializes in making stuffed marshmallows opened a factory in Delafield, WI, this year, the local Postmaster, Joe Rohan, stopped by to talk about USPS products and services.
“I’m always on the lookout for new business,” he said. “I stop in and drop a card.”
He then submitted a tip through Business Connect, the Postal Service’s sales lead program for Postmasters, managers and supervisors. A Lakeland District field sales representative followed up with the company about its shipping options and closed a deal valued at $1.4 million.
Rohan is one of many Postal Service employees who took advantage of the organization’s lead-sharing programs to help grow revenue this year.
May Quach, a Glendale, CA, retail associate, used the Clerks Care program to submit a lead that generated more $82,000 in postal revenue.
“I love my job because I love to help people,” she said. “But I know that my job doesn’t end there. I also want to help the Postal Service.”
Other employees who contributed leads include Juan Ayala, an Irvine, CA, letter carrier who helped USPS generate $1.3 million in new revenue after submitting a lead through Customer Connect; Moncks Corner, SC, Postmaster Kimberly Williams-Smith, who used the Submit a Lead program to help generate more than $113,000 in revenue; Edward Rehor Jr., a Queens, NY, mail handler who submitted leads through the Mail Handlers program; and Tara Bird, a Clinton-Macomb, MI, rural carrier who submitted a lead through Rural Reach.
The Sales Blue page has more information about all the programs, which also helped the Postal Service boost employee engagement initiatives like Race for a $Billion and the Power of One.
Moreover, the programs help USPS strengthen its relationships with its customers, according to Mary Anderson, small-business engagement director at Postal Service headquarters in Washington, DC.
“Across the nation, our employees work hard to serve their customers. Postal Service employees know that when our customers are successful, our organization is successful,” she said.