It was a summer of innovation for the Postal Service.
To better achieve operational excellence and fiscal stability, the organization established three business units: Retail and Delivery Operations, Logistics and Processing Operations, and Commerce and Business Solutions.
“This organizational change will capture operating efficiencies by providing clarity and economies of scale that will allow us to reduce our cost base and capture new revenue,” Postmaster General Louis DeJoy said.
The Postal Service also launched the first-of-its-kind USPS Loyalty Program, an initiative that allows businesses to earn credits for using Click-N-Ship, and a program that offers a 10 percent postage discount for Every Door Direct Mail retail mailings.
USPS also marked two anniversaries during the July-September period: The law that transformed the Post Office Department into the Postal Service turned 50, while the Postal Inspection Service celebrated its 245th year.
Other milestones involved the Race for a $Billion campaign, which reached its goal of raising $1 billion in estimated revenue for USPS through employee-provided sales leads, and Informed Delivery, which surpassed 30 million subscribers.
In addition to continuing to deliver for the public during the coronavirus pandemic, the Postal Service met other challenges during the summer, including helping customers to rebuild after Hurricane Laura struck the Gulf Coast.
During a post-storm visit to Lake Charles, LA, DeJoy thanked employees for their dedication.
“Even with all you’re going through personally, you are still here — you’re still coming to work. You’re what makes the Postal Service great,” he said.
Coming next: Link’s four-part review of 2020 concludes Dec. 30 with a look at fall activities.