USPS computer systems

Hands on computer keyboard

The Postal Service is updating several internal computer systems to align with the organization’s structural modifications that were initiated last August.

These modifications included:

• The creation of four retail and delivery areas (Atlantic, Central, Southern and Western Pacific) and the realignment of the existing 67 districts;

• The creation of two processing operations and logistics regions (Eastern and Western) and 12 divisions; and

• The creation of logistics facilities reporting to the 12 divisions and co-located with mail processing facilities.

Effective Jan. 16, nearly all postal computer systems will be updated, including operational, logistical, scanning, facility, address management, finance and human resources systems.

Some systems might initiate updates before Jan. 16, and these updates could extend through Jan. 22.

The updates could disrupt system access.

Also, some users whose roles are based on area or district assignments may need to resubmit system access requests through eAccess.

In preparation for these updates, you should do the following:

• All users should verify their managers in eAccess and make corrections, if needed.

• Managers should be on the lookout for emails from eAccess so they can review and approve appropriate requests in a timely manner.

• Managers who will be out during the week of Jan.16 should assign a delegate to ensure timely processing of user access reviews and requests.

Additionally, all employees using hand-held scanning devices — including TC77 scanners, Intelligent Mail Devices, Mobile Delivery Devices and all other Bluetooth- or Wi-Fi enabled scanners — will need to reboot the devices and place them on their cradles to receive the system updates after Jan. 16.

Employees who lose system access or notice restricted access on or around Jan. 16 should go to the IT self-help page to see a list of issues and resolutions.

To minimize Help Desk call volume, only contact IT if the issue isn’t listed on the self-help page.

Tiger burning bright

Save Vanishing Species semipostal stamp sales were extended under a government funding bill that took effect late last month.

The stamp, which features the image of an Amur tiger cub, has brought in $6.1 million since its introduction in 2011. More than 55 million stamps have been sold so far.

The proceeds are given to the U.S. Fish and Wildlife Service, which distributes them to a variety of species preservation funds. These include the Great Ape Conservation Fund, the Marine Turtle Conservation Fund and the Rhinoceros and Tiger Conservation Fund. has more information about the organization’s semipostal stamps.

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Under pressure

Despondent face-mask-clad man stares out window

Coronavirus. Quarantine. A Capitol besieged.

The stressors of this time are unprecedented, which is why the Postal Service wants to remind all workers that the Employee Assistance Program (EAP) is here for you around the clock, 365 days of the year. The service is free, voluntary and confidential.

Sessions are offered in several formats, including:

• Video counseling, allowing employees to meet with an EAP counselor through a video call;

• Online counseling, offering professional counseling anytime, anywhere, through a computer, tablet or smartphone;

• myStrength, an interactive, individually tailored application that helps users address topics like opioid recovery, depression, insomnia, mindfulness, anxiety and chronic pain; and

• Live webinars that explore topics such as emotional intelligence and navigating personal challenges.

A COVID-19 resource page is a recent addition to the website, and even a vast library of healthy recipes is provided.

You can contact EAP by phone at 800-327-4968 (TTY: 877-492-7341); online at; and by chat, accessed through the website.

Reporting out

USPS annual report cover

“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.

1. How many mailpieces did the Postal Service deliver during the fiscal year that ended Sept. 30, according to the organization’s latest annual report to Congress?

a) 1.29 billion
b) 12.92 billion
c) 129.2 billion
d) None of the above

2. Which topics are the subject of new workplace posters from the USPS Ethics Office? (More than one answer is possible.)

a) Accepting gifts during the coronavirus pandemic
b) Obeying Hatch Act rules
c) Proper use of postal property
d) Reliable mail delivery

3. Fill in the blank: USPS policy permits substances that satisfy the legal definition of (blank) to be mailed to domestic destinations and destinations within U.S. territories.

a) Hemp
b) Hemp-based products
c) All of the above
d) None of the above

4. How much has the Customer Connect program generated in estimated annualized revenue for USPS since 2003?

a) $1 billion
b) $2 billion
c) $3 billion
d) $4 billion

5. Which USPS website offers news reports, feature stories and informational videos, including the latest updates on the coronavirus pandemic?

a) Informed Visibility
b) Link
c) PolicyNet
d) Postal Explorer

Answers: 1) c. 2) c., d. 3) c. 4) c. 5) b.

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