Special recognition

USPS seal sits among postal shipping boxes

The Postal Service has announced 518 certified engaged teams, a special status extended to groups that create positive workplaces.

The recognition is based on responses to the Postal Pulse survey, which consists of questions that reflect 12 elements of engagement and ask employees to assess their workplace engagement levels on a scale of 1 to 5.

To receive certified engaged status, teams must have at least a 75 percent survey response rate and a “grand mean” of 4.41 or higher. The grand mean refers to the average of the survey questions.

In addition to being considered best in class within the Postal Service, these teams also rank among the top teams measured by Gallup, the international research organization that conducts the Postal Pulse.

One USPS team is batting a thousand: Oklahoma District Manager Julie Gosdin’s direct reports have been certified for five years in a row.

But “it isn’t about reaching the certification goal,” Gosdin said. “Team members and conditions are continually changing, which requires an ongoing effort to maintain a culture of engagement.”

She finds the survey is a useful framework for advancing that cause and sees a connection between survey results and positive business outcomes.

“Engaged teams achieve better service, safe work environments and high productivity levels,” she said.

The Employee Engagement Blue page has a list of all 2020 certified engaged teams, as well as an overview of the 12 elements of engagement and other information.

Zero tolerance

The Postal Service is committed to cultivating a positive and safe work environment that’s free of threats, intimidation, bullying and violence for all employees.

To help fulfill this commitment, a threat assessment team is available to respond to threats, assaults and potential violence at all USPS locations. These teams are located at district and area offices and USPS headquarters in Washington, DC.

Team members are trained to assess the danger or harm of threats, whether implied or direct. The goals are to reduce risks to employees and the Postal Service, discourage inappropriate behavior and resolve conflicts.

If you’ve been threatened or believe you’re in a potentially unsafe situation that involves a co-worker, contractor, customer or management — or if you’re experiencing a domestic violence situation that could pose a threat in the workplace — notify your immediate supervisor, the local threat assessment team and the Postal Inspection Service.

The zero tolerance policy and reporting procedures are distributed by every district, area and headquarters by the end of March each year at all USPS locations.

All facilities must permanently post the policy on bulletin boards and other prominent locations.  The Postal Service wants all managers and supervisors to deliver a stand-up talk to employees to ensure they know how to contact their local threat assessment team.

The USPS social media policy stipulates that the use of social media must abide by all postal policy concerning appropriate conduct and threats of violence in the workplace.

Report emergency situations to the Postal Inspection Service at 877-876-2455 or call 911. The Postal Inspection Service number is monitored 24/7.

Sweet deal

USPS is offering special ReadyPost shipping supplies at select Post Offices, in time for Valentine’s Day.

Customers can purchase “Sweet Valentine” decorative box and bubble mailer designs that can be used for gift wrapping as well as mailing. The decorative mailers fit inside Priority Mail boxes, making them an ideal shipping item with added protection.

Additionally, customers can save $1 when purchasing two Hallmark greeting cards, through Feb. 14.

This offer cannot be combined with any other offers. A coupon is required for purchase.

The Postal Service is encouraging retail associates to let customers know about these items, which are available while supplies last.

Top cat

“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.

1. Fill in the blank: The Save Vanishing Species semipostal stamp has raised (blank) since its release in 2011.

a) $1.6 million
b) $6.1 million
c) $16 million
d) $61 million

2. How can Postal Service employees obtain duplicate copies of their federal Form W-2, Wage and Tax Statement?

a) Go to PostalEASE
b) Call the USPS employee self-service line at 877-477-3273
c) All of the above
d) None of the above

3. True or false: Signs of hypothermia include memory loss, slurred speech and drowsiness.

a) True
b) False

5. Which of the following droid characters will not appear on the new stamps inspired by the “Star Wars” franchise?

a) D-O
b) IG-11
c) IG-88
d) L3-37

5. Match the USPS product in Column A with its new retail price in Column B.

Column A
a) First-Class Mail letters (metered 1 ounce)
b) First-Class Mail domestic postcard stamps
c) Priority Mail small flat-rate box
d) Priority Mail padded flat-rate envelope

Column B
I) 36 cents
II) 51 cents
III) $8.45
IV) $8.55

Answers: 1) b. 2) c. 3) a. 4) c. 5) a. II., b. I., c. III., d. IV.

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.